SUPPORT
Protect your data first if something goes wrong.
Noesis is a non-clinical self-reflection tool for adults. It does not provide diagnosis, treatment, crisis care, or emergency services. We publish one contact address: problems@noesis.seges.ai. Product, account, connection, privacy, terms, and deletion questions all go there, so you never have to work out which category your question belongs to first. This page explains how to report an issue, what not to send us, and what to do in an emergency.
Scope of this product
Noesis is a non-clinical self-reflection tool designed for adults. It does not provide diagnosis, treatment, crisis care, or emergency services, and it does not replace support from a qualified professional.
General technical and product support
If you run into a product, account, or connection issue, contact problems@noesis.seges.ai.
Please include the client and version you used, your device or browser, roughly when it happened, steps to reproduce, and any error message or screenshot with sensitive information redacted.
What not to send us
Do not send passwords, access tokens, refresh tokens, authorization codes, complete assessment answers, journal entries, profile content, identity documents, or other sensitive results by email. Redact account and identifying details from any screenshot before sending it.
Privacy and terms
For privacy, data-handling, or deletion questions, use the same address, problems@noesis.seges.ai, and read the Privacy Policy and Terms of Service first.
Connection and authorization issues
Connection uses only the standard OAuth browser authorization flow offered by the host. We do not provide a static token, PAT, a copied callback, or any other way to bypass that authorization.
Emergency boundary
If you or someone else is in immediate danger, at risk of self-harm, or facing another urgent safety risk, contact local emergency services or a qualified crisis-support line right away. Do not wait for an email reply. Noesis does not monitor your messages, report on your behalf, or arrange a referral for you.
Support scope and commitments
We do not currently offer a guaranteed response time. The public supported-client record names the client our installation steps are written for, currently Claude on a browser or the desktop app, and publishing those steps is not a performance, availability, or endorsement claim for that client or for any other host.